Frequently Asked Questions
Answers to the most common questions about our services.
Online consultations are available within a few minutes. Doctors and nurses reach your home within 2 hours of your booking being confirmed, depending on the area.
An online consultation works well for quick advice and follow-ups. A home visit is better when you need a physical examination, have acute symptoms or need a specific procedure.
We only work with qualified, certified doctors and nurses. All of them are registered with their Italian professional body and covered by professional insurance.
You pay securely online when you book.
Yes, all our services run 7 days a week, including weekends and public holidays, from 8:00 to 21:30.
Yes, the medical part of the fee is tax deductible. On your invoice, the healthcare component (the doctor's fee) is shown separately from the platform's service fee. Only the healthcare part can be deducted on your Italian tax return, according to current rules.
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